Refund Policy

This official Refund Policy is independently formulated by wetbrushussale.com to standardize the full process of return application, goods return, inspection verification and fund refund, and clarify the rights and obligations between the platform and global customers. We aim to build a safe and reassuring after-sales environment for all users who purchase hair care products on our website. All transaction behaviors, return operations and refund services on wetbrushussale.com are implemented in strict accordance with the clauses of this policy. By completing order payment and product purchase on our platform, you fully confirm that you have read, understood and voluntarily accepted all rules stated in this policy.

All transactions on wetbrushussale.com are uniformly settled in United States Dollars. All return amount calculation, refund fund transfer and related financial operations will be carried out in United States Dollars following the original payment standard. We will never arbitrarily change the refund amount or deduct unreasonable fees. The entire return and refund process is open, transparent and traceable. All operational records will be permanently stored in the platform system for future inquiry, verification and after-sales follow-up.

Combined with the product characteristics of Wet Brush hair care tools and the service demands of global cross-border users, we have established a user-friendly after-sales system featuring a sixty-day long return period and comprehensive free return service. Our core goal is to eliminate all shopping worries for users, so that you can select and purchase various high-quality hair brushes, combs and hair accessories on wetbrushussale.com with total confidence.

wetbrushussale.com provides a unified sixty-day return period for all products on the platform. The return time is calculated starting from the date when you sign for the package. Within sixty natural days after receiving goods, if you feel unsatisfied with product appearance, use effect, style or other aspects, or the products fail to meet your actual use expectations, you can submit a formal return application to our platform. This sixty-day return rule applies to all users and all product categories, without regional discrimination, order type restrictions or additional hidden conditions.

To ensure the smooth progress of return inspection and subsequent processing, returned products must be kept in original intact condition. The main body of the product, original outer packaging, inner accessories, product manuals and attached parts shall not be artificially damaged, deliberately worn, privately disassembled or randomly discarded. Products that are severely used, artificially damaged, missing key accessories or lost original packaging will not be accepted for return. Before submitting a return application, please sort out the products and keep all supporting items complete, which can effectively speed up our review and inspection progress.

Once the sixty-day valid return period expires, our platform will no longer accept return applications for the corresponding orders. We recommend that you inspect and try products in a timely manner after receiving the goods, and confirm the return intention within the valid period. If you have any questions about the calculation method of the return period or return qualification standards, you can send an email to support@wetbrushussale.com for professional consultation.

All return applications approved by wetbrushussale.com enjoy full free return service. Customers do not need to bear any return freight, warehousing fees, product inspection fees, sorting fees and other additional costs. All logistics and operational expenses generated during the return process are fully undertaken by wetbrushussale.com, which forms an important part of our comprehensive after-sales commitment.

After your return application passes official review, our customer service staff will send the designated return address, detailed delivery guidelines and relevant notes to your registered email. You only need to deliver the returned goods to the specified logistics channel in accordance with official requirements. Our free return service has no quantity limit or order amount threshold, and it is applicable to single-product return and multi-product combined return within one order.

Users are not allowed to send returned goods to random addresses or use irregular logistics channels without authorization. If the returned goods are lost, damaged or cannot be normally received by our warehouse due to your incorrect operation, we have the right to suspend the refund process and negotiate a reasonable solution with you. Please strictly follow the official return process to ensure the safety of returned goods and the smooth progress of refund work.

After our warehouse receives the returned goods, the professional inspection team will conduct a comprehensive inspection. Once we confirm that the products fully meet the return standards, we will officially launch the refund process. The standard refund processing cycle of wetbrushussale.com is five to ten business days. During this period, our finance team will complete return information review, fund verification, account confirmation and fund transfer in sequence.

Refund funds will be fully returned to your original payment account according to the actual payment amount of the order. Different payment service providers have different fund arrival rules, so there may be a short interval between the completion of our fund transfer and the actual arrival of funds. This situation is caused by the operational characteristics of payment channels and has no connection with the service of wetbrushussale.com.

During the five to ten business day refund processing period, you can log in to your personal account on wetbrushussale.com to check the real-time refund progress. If you still do not receive the refund after the whole processing cycle ends, please contact our customer service team with your order number, return tracking number and payment records. We will immediately check the fund status and solve the problem for you as soon as possible.

wetbrushussale.com supports two mainstream refund modes, including full refund and partial refund. A full refund is applicable to situations where all products in a single order are returned. A partial refund is applicable to situations where only part of the products in the order are returned, and the refund amount will be calculated accurately based on the unit price of the corresponding returned products.

If the products have inherent quality defects, functional failures, missing accessories or delivery errors caused by our platform, we will approve return and full refund after verification, and take the initiative to follow up related problems until everything is settled. For returns initiated due to personal preference, inappropriate style or subjective dissatisfaction, we will also strictly implement the sixty-day free return and five to ten day refund rules to protect your legitimate rights and interests.

All refund operations must be completed through the official order system of wetbrushussale.com. We do not recognize any offline private refund agreements. Please stay alert and avoid being misled by false refund promises from unknown sources.

To maintain a fair shopping environment and normal platform operation, wetbrushussale.com will reject return and refund applications under specific circumstances. Return applications submitted beyond the sixty-day valid period will not be accepted. Products that are severely damaged, artificially modified or missing key accessories and original packaging, and can no longer be resold normally, will be denied return requests. We also reject applications for products damaged due to improper use, incorrect storage or deliberate destruction by users.

Users who repeatedly submit malicious return applications or abuse return rules for improper purposes will have their applications rejected. Orders identified as fraudulent transactions by our risk control system will not be eligible for return and refund services either. If your return application is rejected, our customer service will send an email to explain specific reasons in detail. If you have objections to the result, you can provide valid evidence and apply for secondary review within the specified time. The final review result issued by wetbrushussale.com shall be deemed definitive.