Terms of Purchase

These Terms of Purchase are formulated by wetbrushussale.com to standardize all online purchase behaviors, clarify the rights and obligations between the platform and purchasers, and regulate the whole process including order placement, payment, delivery, goods receipt and after-sales processing. All users who browse the website, select products, place orders and complete transactions on wetbrushussale.com shall be deemed to have fully read, understood and voluntarily agreed to abide by all contents of these terms.

wetbrushussale.com is a professional global discount e-commerce platform mainly selling Wet Brush detangling brushes, hair combs and various hair accessories. All displayed goods are available for retail and wholesale transactions. All transaction funds on the platform are settled in United States Dollars. When you complete order payment, it means you confirm that you have the corresponding civil capacity to perform the purchase agreement.

We reserve the right to revise these Terms of Purchase according to platform operation and business adjustment. The revised terms will be published on wetbrushussale.com and take effect immediately. Your continued use of the platform’s purchasing service after the update means you accept the revised clauses.

When you select products, fill in delivery information and submit orders on wetbrushussale.com, you must ensure that all information such as recipient name, contact details and delivery address is true, accurate and complete. Incorrect or incomplete information will easily lead to delivery failure, package loss and delayed receipt. Our platform will not assume relevant responsibilities for problems caused by incorrect information provided by users.

After submitting an order, please complete payment within the time limit specified by the system. Unpaid orders will be automatically cancelled by the system when the time expires. Once the payment is completed, the order will officially enter the processing queue. We do not support arbitrary order cancellation after payment without legitimate reasons. If you need to cancel a paid order under special circumstances, please send an application to support@wetbrushussale.com as soon as possible.

All product prices displayed on wetbrushussale.com are final transaction prices. There will be no additional charges except product prices. All products enjoy free worldwide shipping, and no freight will be added during checkout. In case of obvious price errors caused by system failures, we have the right to contact users for negotiation or cancel abnormal orders.

wetbrushussale.com supports a variety of mainstream global payment methods. All payment transactions are conducted in United States Dollars. Please confirm the payment amount and currency type before completing payment. Once the payment transaction is successfully completed, the fund cannot be revoked arbitrarily.

You must ensure that the payment account you use is legal and valid. We will not be responsible for fund security problems caused by account theft, password leakage and improper user operation. If you encounter payment failure or abnormal payment status, do not repeat payment frequently. Please contact customer service first to check the order and payment status.

All payment records will be stored in the platform system as transaction vouchers. Please keep your own payment receipts and order numbers for subsequent inquiry and after-sales processing.

After the order is confirmed and paid, we will complete product picking, quality inspection and packaging, and arrange delivery within one to three business days. After dispatch, the package will be delivered to your designated address within six to twelve business days. We do not provide expedited delivery services at present.

We will update the logistics tracking number on your order page after delivery. You can track the delivery status independently. When receiving the package, please inspect the outer package and internal goods on site. If you find damage or quantity discrepancy, please refuse to sign for the goods or retain evidence, and contact customer service immediately.

If the package arrives at the address but is not signed for for a long time, resulting in package return, loss or damage due to user reasons, the relevant losses shall be borne by the purchaser.

All products purchased on wetbrushussale.com shall comply with the return and refund regulations in our independent Refund Policy. You can apply for return within sixty days after signing for the package. All approved return orders enjoy free return service. Please keep products, original packages and accessories intact when returning goods.

After our warehouse receives and inspects the returned goods and confirms that they meet the return standards, we will process the refund within five to ten business days. The refund will be fully returned to your original payment account. We support full refund and partial refund according to the actual return situation.

We have the right to reject return and refund applications if the application exceeds the time limit, products are artificially damaged or accessories are lost. Please refer to the full Refund Policy of wetbrushussale.com for detailed rejection rules.

All products sold on wetbrushussale.com have passed strict quality inspection before delivery. We guarantee that all delivered goods are brand new and meet basic quality standards. If you receive products with inherent quality problems, please provide photo and video evidence within a reasonable time, and we will handle return and refund for you free of charge.

We will not be responsible for product damage caused by improper use, incorrect storage and normal wear and tear in daily use. Product pictures on the website are for reference only. Minor color difference caused by different display devices is a normal phenomenon and does not belong to quality problems.

For orders that have not been dispatched, users can apply for cancellation through customer service for legitimate reasons. For orders that have been packaged and dispatched, order cancellation is not supported, and you can only apply for return after receiving the goods.

We have a complete risk control system to identify abnormal orders such as fraudulent transactions and malicious bulk orders. For confirmed abnormal orders, we have the right to cancel orders unilaterally and suspend related after-sales services.

These Terms of Purchase are the basic agreement for all trading behaviors on wetbrushussale.com. If any clause of these terms is deemed invalid due to relevant regulations, the remaining clauses shall still remain in full force and effect.

If you have any questions about these Terms of Purchase, please contact our customer service team via support@wetbrushussale.com for consultation.